Our Resources

Toolkits & Reports

Toolkit

Service Design: A Pocketbook for People who Care

As the founder of Service Design Indonesia (SDID), and years of client experience, Somia CX has witnessed growing curiosity over the years. Therefore we decided to create a simple, free pocketbook to help people learn—and explain—Service Design to anyone. Download the pocketbook in Bahasa Indonesia or English.

Toolkit

Co-Designing for Impact: A Toolkit for MSE Support Initiatives

Human-Centered Toolkit for Designing MSE Support Programs. Combining research findings with HCD, this toolkit supports program makers in questioning, reflecting, and co-designing more relevant initiatives for SMEs. Written in September 2025. Download the toolkit here

Report

Unlocking E-commerce for MSEs: A Research Summary

A one-page newspaper from Somia CX’s research on programs supporting MSEs to move into online sales. It summarizes key findings and challenges. Conducted for the DFS Lab and funded by the Gates Foundation. Written in September 2025. Download the newspaper here